Terms & Conditions

KasiaLove Design Studio

Operated by Dobrostan Mission Pvt. Ltd., Dehradun, Uttarakhand, India.

Website:www.kasialove.com

Last updated: 28 October 2026

1. Welcome to KasiaLove

Welcome to KasiaLove Design Studio, a creative boutique offering original artwork, beautifully designed puzzles, decorative objects, personalised gifts, and unique artistic products.

By browsing our website or placing an order, you agree to these Terms & Conditions.

We encourage every customer to read this information carefully before purchasing.

2. Please Read Carefully Before Purchasing

Our products are artistic creations, not ordinary mass-produced merchandise.

Each product is designed or selected with particular attention to aesthetics, originality, craftsmanship, and detail.

Before placing an order, please carefully review all product photographs, descriptions, dimensions, materials, and specifications.

If you have any questions or doubts, we warmly encourage you to contact us before purchasing.

We will gladly provide additional photographs, measurements, or information to help you make a confident and informed decision.

Please remember that colours may appear slightly different depending on your screen settings. Minor variations in texture, colour, grain, and handcrafted finishes are natural characteristics of artistic products and are not necessarily defects.

3. Orders & Payments

All prices are displayed in Indian Rupees (INR), unless otherwise indicated.

Applicable taxes and shipping charges will be disclosed before checkout.

Orders are confirmed upon successful payment.

We reserve the right to cancel an order in cases of product unavailability, obvious pricing errors, suspected fraudulent transactions, or circumstances preventing fulfilment. Any payment collected for an order cancelled by us will be refunded.

For personalised products, production may begin once the design, specifications, and payment have been confirmed.

4. Returns & Refund Policy

Our Boutique Sales Policy

KasiaLove Design Studio specialises in artistic, boutique, and individually crafted products.

We do not accept returns or offer refunds simply because a customer has changed their mind, reconsidered their purchase, or no longer wishes to keep an item.

We encourage thoughtful purchasing decisions and are always happy to answer questions before an order is placed.

Returns, replacements, or refunds are available where required by applicable consumer protection laws, including cases involving genuine defects, damage, incorrect products, or material discrepancies with the advertised description or agreed specifications.

Reporting an Issue

If you believe there is a genuine problem with your order, please contact us as soon as possible.

For visible shipping damage, we kindly request notification within 24 hours of delivery, wherever reasonably possible.

Please include your order number, a brief description of the issue, and relevant photographs.

Prompt reporting helps us investigate potential shipping damage and resolve problems efficiently.

This requested reporting period does not restrict statutory consumer rights.

Condition of Returned Products

Where a return is required, the product should be returned complete, with all original components and accessories.

Products should be protected against further damage during return shipping.

We may inspect returned products to establish the nature and cause of a reported issue.

Damage resulting from misuse, improper handling, unauthorised alterations, or normal wear and tear is not considered a manufacturing defect.

Return Address

All authorised returns must be sent to:

Dobrostan Mission Pvt. Ltd.
Art Factory, Thano Airport Road
Ground Floor, Khasra No. 51
Mauza Badasi Grant, Bhopal Pani
Dehradun, Uttarakhand – 248008
India

Please contact us before shipping any product back to obtain return authorisation and instructions.

Include your order number and contact details inside the package.

Unsolicited returns may be refused where permitted by applicable law.

5. Packaging & Delivery

We take great care in preparing and packaging every order.

Our products are carefully protected and securely packed to minimise the risk of damage during transportation.

If the outer packaging appears torn, crushed, opened, wet, or otherwise compromised upon delivery, we kindly ask you to photograph the parcel while the courier is still present, whenever possible.

If you suspect that damage to the packaging may have affected its contents, please photograph the unopened parcel before opening it.

We also recommend documenting the unpacking process when shipping damage is suspected.

These simple precautions help us identify transport-related issues and work with delivery partners to resolve genuine problems.

Failure to obtain photographs in the courier's presence does not automatically invalidate a legitimate claim.

Delivery times are estimates unless a specific delivery commitment has been agreed. Delays, non-delivery, or materially late delivery will be handled in accordance with applicable consumer protection laws.

6. Customised & Personalised Products

Many of our creations can be personalised with names, messages, photographs, illustrations, colours, dimensions, or other individual details.

These products are prepared specifically for the customer.

Customised, personalised, and made-to-order products cannot be returned or refunded for reasons of personal preference, change of mind, or dissatisfaction unrelated to a genuine defect or discrepancy with the agreed specifications.

Customers are responsible for checking the accuracy of personalised information submitted with their orders.

Once production has started, changes or cancellations may not be possible.

However, statutory remedies remain available where products arrive defective, damaged, incorrect, or materially different from the agreed specifications.

7. Resolution of Genuine Issues

We believe in treating every customer fairly while protecting the integrity of our artistic work.

All reported issues will be assessed individually, taking into account the product description, order specifications, available photographs, and the circumstances of delivery.

Where a genuine problem is established, we will provide an appropriate remedy, including repair, replacement, return, or refund as required by applicable law.

Where a return is necessary due to a verified defect, an incorrect item, or an error on our part, reasonable return shipping costs will be covered by us.

Approved refunds will be processed to the original payment method, unless another lawful arrangement is agreed. Processing times may vary depending on the payment provider.

We do not charge return or restocking fees for valid statutory claims.

8. Product Use & Care

Customers are encouraged to follow any care, handling, cleaning, or assembly instructions provided with their products.

Wooden puzzles, decorative objects, and artistic creations should be handled with appropriate care.

Unless expressly stated otherwise, decorative products are not intended for outdoor exposure, excessive moisture, or rough handling.

Any age recommendations and safety warnings provided with individual products must be observed.

9. Intellectual Property

All original artwork, illustrations, designs, photographs, graphics, product concepts, and creative content displayed on this website are owned by KasiaLove Design Studio, Dobrostan Mission Pvt. Ltd., or their respective rights holders.

Unauthorised reproduction, copying, modification, distribution, or commercial use is prohibited without prior written permission.

Purchasing a product does not transfer copyright or intellectual property rights to the buyer.

10. Website Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, and other information are accurate and up to date.

Occasional typographical or technical errors may occur.

We reserve the right to correct such errors and update website information.

Any material change affecting an already confirmed order will be communicated to the customer, with applicable cancellation or refund rights respected.

11. Limitation of Liability

To the extent permitted by applicable law, KasiaLove Design Studio shall not be responsible for indirect or consequential losses arising from improper product use or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes liability or remedies that cannot lawfully be excluded under Indian law.

12. Customer Support & Complaints

We value clear communication and fair resolution of genuine concerns.

For order-related questions, product information, delivery issues, or complaints, please contact us through the contact details published on our website.

Customers submitting complaints will receive an acknowledgement and a complaint reference number.

Complaints will be acknowledged within 48 hours and addressed within one month, in accordance with applicable e-commerce consumer protection requirements.

13. Governing Law

These Terms & Conditions are governed by the laws of India.

Subject to applicable consumer protection legislation and mandatory jurisdictional provisions, disputes shall be subject to the competent courts in Dehradun, Uttarakhand.

14. Changes to These Terms

We may update these Terms & Conditions periodically to reflect changes in our business practices, products, or legal requirements.

The version applicable to an order will generally be the version in effect when that order was placed, subject to mandatory legal requirements.

15. Business Information

KasiaLove Design Studio

Operated by Dobrostan Mission Pvt. Ltd.

Art Factory, Thano Airport Road
Ground Floor, Khasra No. 51
Mauza Badasi Grant, Bhopal Pani
Dehradun, Uttarakhand – 248008
India

Website: www.dobrostanmission.com

GSTIN: 05AAICB2909C1Z5

CIN: U74999UR2019PTC009544

Email: office@dobrostanmission.com

Phone: +91 7300532357

Nothing in these Terms & Conditions limits or excludes statutory consumer rights under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable Indian laws.