Privacy Policy
Privacy Policy
KasiaLove Design Studio
Operated by Dobrostan Mission Pvt. Ltd.
Last updated: 28 October 2026
At KasiaLove, we respect your privacy and believe that your personal information deserves the same care and attention we put into our creations.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit www.kasialove.com, contact us, or purchase our products.
1. Who We Are
KasiaLove Design Studio is operated by:
Dobrostan Mission Pvt. Ltd.
Art Factory, Thano Airport Road
Ground Floor, Khasra No. 51
Mauza Badasi Grant, Bhopal Pani
Dehradun, Uttarakhand – 248008
India
Email: office@dobrostanmission.com
Phone: +91 7300532357
GSTIN: 05AAICB2909C1Z5
Dobrostan Mission Pvt. Ltd. is responsible for determining how personal information collected through our store is used.
2. Information We Collect
Depending on how you interact with our website, we may collect:
Your name, email address, and telephone number.
Billing and shipping addresses.
Order details, purchased products, and transaction records.
Information provided for personalised or customised orders, including names, messages, photographs, or artwork.
Messages, enquiries, feedback, and customer service correspondence.
Technical information such as browser type, device information, approximate location, and website usage data.
Payment confirmation and transaction references provided by our payment service providers.
We do not intentionally collect information unrelated to providing our products and services.
3. How We Use Your Information
We use personal information to:
Process, confirm, and fulfil orders.
Arrange shipping and delivery.
Produce personalised products according to customer instructions.
Communicate about orders, deliveries, and customer enquiries.
Handle returns, refunds, and complaints.
Maintain accounting, taxation, and legally required business records.
Maintain website functionality, security, and performance.
Improve our products and customer experience.
Send promotional communications where you have chosen to receive them or where otherwise permitted by applicable law.
We do not use customer photographs or personalised artwork for public advertising without appropriate permission.
4. Payments & Security
Our online store operates using Zoho Commerce and may use integrated third-party payment service providers.
Payments are processed through the relevant payment provider's secure systems.
We do not require customers to send payment card details by email or ordinary messages.
Payment providers may process information necessary to authorise transactions, prevent fraud, and meet legal obligations.
We use reasonable technical and organisational safeguards to protect customer information against unauthorised access, loss, misuse, or disclosure.
However, no online system can guarantee absolute security.
5. Sharing Your Information
We share personal information only where reasonably necessary for legitimate business operations or legal compliance.
This may include:
Zoho Commerce and associated website or business management services.
Payment processing providers.
Courier and logistics companies.
Technology providers supporting our website and communications.
Accounting, taxation, and professional service providers.
Government authorities where disclosure is legally required.
We do not sell customer personal information to third parties.
Service providers receive only the information reasonably necessary for their respective functions.
6. Cookies & Website Analytics
Our website uses cookies and similar technologies to support essential shopping functions, maintain shopping carts, understand website activity, and improve the visitor experience.
Zoho Commerce may use cookies for session management, shopping cart functionality, and website analytics.
Some cookies are necessary for the website to function correctly. Other cookies or tracking technologies, where enabled, may be used for analytics or marketing.
You can manage cookies through your browser settings and, where available, our website's cookie preferences.
Disabling certain cookies may affect shopping cart functionality or other website features.
7. Personalised Products & Customer Artwork
When ordering customised products, you may provide photographs, illustrations, text, names, or other personal content.
We use this information to prepare and fulfil your order.
Customer-supplied content will not be published in our portfolio, social media, or promotional materials without appropriate permission.
We may retain relevant order specifications for customer service, dispute resolution, or legal recordkeeping.
8. Marketing Communications
We may occasionally share news about our creations, new collections, workshops, or special offers.
Promotional emails or messages will be sent in accordance with applicable consent and communication requirements.
You can opt out of promotional communications at any time by using the unsubscribe option, where provided, or by contacting us.
Transactional messages relating to existing orders may still be sent when necessary.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, taxation, dispute resolution, and applicable legal obligations.
When information is no longer required, we will take reasonable steps to delete or anonymise it, subject to technical and legal requirements.
10. Your Privacy Rights
Subject to applicable law, you may contact us to:
Request information about personal data we hold about you.
Ask us to correct inaccurate or outdated information.
Request deletion of information that is no longer required.
Withdraw consent for optional processing, including promotional communications.
Raise a complaint about how your information is handled.
Certain information may need to be retained to meet legal, taxation, accounting, or contractual obligations.
We will review and respond to privacy requests in accordance with applicable law.
11. Children's Privacy
Our website may offer products intended for children, but online purchases and customer accounts should be managed by adults.
We do not knowingly seek to collect children's personal information independently of a parent or lawful guardian.
Where children's personal information is required for a personalised order, it should be provided by an authorised adult and will be used only for the relevant purpose.
12. International Data Processing
Some technology, hosting, payment, or service providers may process or store information outside India.
Where international processing occurs, we will take appropriate measures to comply with applicable Indian data protection requirements.
13. Third-Party Websites
Our website may contain links to external websites or services.
We are not responsible for the privacy practices of independent third parties.
We encourage visitors to review their respective privacy policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal obligations.
The latest version will be published on this website with its updated effective date.
15. Contact Us
For privacy-related enquiries, requests, or complaints, please contact:
Dobrostan Mission Pvt. Ltd.
Art Factory, Thano Airport Road
Ground Floor, Khasra No. 51
Mauza Badasi Grant, Bhopal Pani
Dehradun, Uttarakhand – 248008
India
Email:office@dobrostanmission.com
Phone: +91 7300532357
Website:www.kasialove.com
We aim to handle all privacy enquiries fairly, responsibly, and in accordance with applicable Indian law.
This Privacy Policy is intended to operate in accordance with applicable Indian privacy and data protection legislation, including relevant provisions of the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, as those provisions become applicable.
